I encountered an Error Message - What do I do?

Modified on Fri, 30 Aug at 1:44 PM

If you encounter an error message when using any part our website or app please get in touch by completing the Contact Us Webform.


To help us look into this please include:

  • Times/dates
  • Any error message(s)
  • Any transaction references
  • Your Smartcard number 
  • The ticket you are trying to buy
  • The web browser you are attempting to purchase through 


Please also get in touch calling us on 0800 952 0002.

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