If you encounter an error message when ordering a Standard Smartcard or 18-22 Discount Card, please contact us using the contact us webform and we'll investigate your purchase.
To help us look into this please include:
Times/dates
Email address registered
Any error message(s)
Any transaction references
Registered address
Travel South Yorkshire manages the ordering of the following Smartcards via their MyTSY portal:
Zoom Under 16 Travel Pass
Zoom 16-18 Travel Pass
Zoom Beyond 18-21 Travel Pass
If you encounter issues with any aspect of this process, please contact Traveline on 01709 515151.
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