How to Use mTickets on Board the Bus & Tram

As we launch new mTickets on the TravelMaster App, we want to ensure that all passengers can easily navigate this new system. Here’s a step-by-step guide for customers on how to use M-Tickets when boarding the bus & tram. 

What mTickets are available from the TravelMaster App? 

CityBus(1 Day, Bundle 5 1-Day), CityWide(1 Day, Bundle 5 1-Day), SYBus(1 Day, Bundle 5 1-Day), SYConnect(1 Day, Bundle 5 1-Day) 

Bundle tickets, originally called Flexi5 tickets, are a package of five 1-day tickets that allow passengers to travel on multiple days of their choosing.  

Step-by-Step Instructions for Using mTickets

• Download the TravelMaster App - If you haven't already, download the TravelMaster App from the App Store (iOS) or Google Play Store (Android).
• Open the App and create an account or log in to your existing account.

Purchase Your mTicket

• Choose Tickets from the bottom App options
• Select the ticket icon in the top right corner for a mTicket
• Press Get Tickets 
• Choose your travel zone 
• Choose your travel mode - bus or  bus + tram.
• Select which ticket duration you need - 1 Day or Bundle 5 (Five 1 Day tickets)
• Confirm ticket details and apply a coupon code if using
• Select Continue to payment to complete the ticket purchase 
• You will receive confirmation that the purchase was successful and an email confirmation with the ticket details sent to the registered email address - please check your spam, junk and other email folders. 

Access Your M-Ticket

• Your mTicket will be stored in the Mobile Tickets Inbox tab
• mTickets will be stored in the App inbox for up to 33 days. After which the mTicket will expire (not eligible for a refund). 
• You can gift the ticket to another TravelMaster App user by entering their registered email address 
• To activate the mTicket on the day of your journey select Activate
• The active ticket will now be stored in the Mobile Tickets, Active tab

Board

• When the bus or tram arrives, ensure you have your mTicket ready
• Open the TravelMaster App and select Show to display your mTicket
• Ensure that the ticket is clearly displayed on your screen

Present Your M-Ticket

• As you board, hold your phone up so the driver or conductor can see your mTicket
• The driver or conductor will scan the QR code or visually verify the ticket

Enjoy Your Journey

Once your mTicket is verified, you’re good to go! Find a seat and enjoy your ride.

Tips for a Smooth Experience

• Ensure Good Connection - Make sure your phone is charged and has a good signal when accessing the app, especially if you’re purchasing a ticket on the go.
• Check Expiration - Keep an eye on your ticket’s expiration time to avoid any issues while boarding.
• Keep the App Updated - Regularly update the TravelMaster App to ensure you have the latest features and improvements.
• If you're gifting a mTicket, ensure the email address entered is correct. TravelMaster is unable to offer refunds for incorrectly gifted mTickets. 

If you have any questions or encounter issues using mTickets, we’re here to help. Call us on 0800 952 0002.