Most modern smart devices now allow you to read Near Field Communications (NFC) which contains information about TravelMaster products which can be downloaded onto a compatible Smartcard.
Before purchasing a product on a smart device you must check that:
- Your device is NFC capable and that you can locate your NFC reader/antenna.
- Your NFC is activated on your device and you have the smartcard you want to connect to.
- Your device is engaged, and the screen is unlocked. Otherwise the device may not read the NFC tag or receive data.
- Your smartcard is close to the device when updating your product.
Customers are responsible for ensuring device has a compatible NFC antenna on a smartphone or tablet as you may not be able to obtain a refund if you don’t.
iPhone devices:
All iPhones require iOS 13.0 or later.
Compatible with iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max.
iPhone NFC readers are found on the front of the devices. Simply place the smartcard close to the top of the screen.
Samsung devices:
Samsung have some great supporting information about the location of the various NFC detection areas which can be found here:
https://www.samsung.com/hk_en/nfc-support/#devicelist
Sony Xperia devices:
Sony Xperia devices have a wireless technology range of one centimetre, so your TravelMaster smartcard must be held close to your smart device.
The NFC detection area is located on the front of the device. Hold your device close to another device or an NFC reader so that the NFC detection areas touch.
NFC readers contain an N-Mark on the back the official symbol indicating that the device is NFC-enabled.
More info can be found here:
https://support.sonymobile.com/global-en/xperiaz/userguide/nfc/#gref
Huawei devices:
Vodafone has a support article on the Huawei P8 Lite and how to enable NFC:
https://deviceguides.vodafone.co.uk/huawei/p8-lite-2017-android-7-0/connectivity/turn-nfc-on-or-off/
Motorola Devices:
Moto G Play: To use NFC technology on your phone, your phone must be within approximately 0.78 in. (2 cm) of the NFC-enabled smartphone, and smartcard.
Google Pixel Devices:
Google have some support information for NFC users which provides hardware diagrams to show customers where the NFC reader is on their Pixel and Nexus devices.
https://support.google.com/pixelphone/answer/7157629
Nokia devices:
NFC readers are found on the back of Nokia devices for more info click the following link:
https://www.nokia.com/phones/en_int/support/nokia-6-1-user-guide/nfc
LG devices:
LG have a support article for their smart devices complete with diagrams about their NFC detection zones:
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article