How do I use the TravelMaster Download App?

Modified on Mon, 18 Mar at 3:45 PM

The Download App will be retiring in April 2024. Please use the TravelMaster App and the Quick Sync button to load online bought tickets to your smartcard.

READING A SMARTCARD & LOADING A PRODUCT

When you buy a ticket through the TravelMaster Website you can select the TravelMaster Download App as the way you want to pick up your ticket.

After completing the purchase your ticket will be queued for collection and you will be given a link to open/install the TravelMaster Download App.

To collect your ticket simply open the app on ANY compatible Apple/Android device (this can be yours, a friend's, a colleague's or a family member's) that has NFC functionality and the App installed.

Once the ticket is loaded, the screen will show you the name of the ticket loaded to your card, the date it is valid from, the date it will expire on and the zones in which it is valid. If you purchased the ticket through our website it will also show you the price you paid.

Android: You will see a screen asking you to hold your card to your device.

iPhone: You will see a screen, select 'Read Card' and hold the card to your device.

To view loaded tickets simply hold your Smartcard to the NFC reader on your device and it will read the card. This screen will show you what is on your card already.

To load any waiting tickets, keep the Smartcard held against the NFC reader of the device and do the following:

Android: Tap the 'Check for Update' button.
iPhone: Tap the 'Download Product' button.

This will then load any waiting tickets to the Smartcard.

When using the TravelMaster Download App, please hold the smartcard directly flat and touching against the NFC reader of your device. A quick Google search can help locate where this is on your device. Please hold the smartcard touching your device at all times during the loading process. It can also help to remove your device case / protector as this can interfere with the NFC signal.